________________________________________________________________
CLIN 9 –
Information Systems Training Specialist - Senior:
Under general direction, organizes, prepares, and conducts
complex training and educational programs for information systems or user
personnel. May design and develop
in-house programs. Maintains records of
training activities, employee progress, and program effectiveness. Competent to work at the highest level of all
phases of information systems training.
________________________________________________________________
CLIN 13 – Network
Engineer - Intermediate:
Under general supervision, oversees the purchase,
installation, and support of network communications, including LAN/WAN
systems. Works on problems of diverse
scope where analysis of situation requires evaluation and judgment. Responsible for evaluating current
systems. Assists in the planning of
large-scale systems projects through vendor comparison and cost studies. Requires thorough knowledge of LAN/WAN
systems, networks, and applications.
Typically requires two to five years of experience.
________________________________________________________________
CLIN 14 – Network
Engineer - Senior:
Under general direction, manages the purchase, installation,
and support of network communications, including LAN/WAN systems. Responsible for evaluating current
systems. Works on complex problems where
analysis of situation requires in-depth evaluation of various factors. Plans large-scale systems projects through
vendor comparison and cost studies.
Provides work leadership and training to lower level network
engineers. Requires expert knowledge of
LAN/WAN systems, networks, and applications.
Typically requires at least five years of experience.
________________________________________________________________
CLIN 19 – UNIX
Systems Administrator:
Responsible for the installation, configuration, and
maintenance of UNIX operating systems.
Recognizes and troubleshoots problems with server hardware and applications
software. Establishes and documents
standards and procedures for management review.
Requires extensive knowledge of computer operations and familiarity with
shell and kernel programming. Typically
requires two to four years of experience.
Additional Labor Categories -
________________________________________________________________
TECHNICAL
WRITER
Writes a variety of technical articles,
reports, brochures, and/or manuals for documentation for a wide range of uses.
May be responsible for coordinating the display of graphics and the production
of the document. Requires a bachelor's degree in a related area and 4-6 years
of experience in the field or in a related area. Familiar with a variety of the
field's concepts, practices, and procedures. Relies on limited experience and
judgment to plan and accomplish goals. Performs a variety of tasks. May lead
and direct the work of others. Typically reports to a manager or head of a
unit/department. A wide degree of creativity and latitude is expected.
________________________________________________________________
DOCUMENTATION SPECIALIST
Prepares and/or maintains documentation
pertaining to programming, systems operation and user documentation. Translates
business specifications into user documentation. Plans, writes, and maintains
systems and user support documentation efforts, including online help screen.
May require an associate's degree in a related area and 0-2 years of experience
in the field or in a related area. Has knowledge of commonly-used concepts,
practices, and procedures within a particular field. Relies on instructions and
pre-established guidelines to perform the functions of the job. Works under
immediate supervision. Primary job functions do not typically require
exercising independent judgment. Typically reports to a supervisor or manager.
________________________________________________________________
IT
TRAINER
Participates in, and conducts technical
training programs. Determines training objectives. Writes training programs,
including outline, text, handouts, and tests, and designs laboratory exercises.
Lectures class on safety, installation, programming, maintenance, and repair of
machinery and equipment, following outline, handouts and texts. Administers
written and practical exams and writes performance reports to evaluate
trainees' performance. Requires a bachelor's degree in a related area and 2-4
years of experience in the field or in a related area. Familiar with standard
concepts, practices, and procedures within a particular field. Relies on
limited experience and judgment to plan and accomplish goals. Performs a
variety of tasks. Works under general supervision; typically reports to a
manager.
Principal Systems
Engineer
Establishes
system information requirements using analysis of the information engineer(s)
in the development of enterprise-wide or large-scale information systems.
Designs architecture to include the software, hardware, and communications to
support the total requirements as well as provide for present and future
cross-functional requirements and interfaces. Ensures these systems are
compatible and in compliance with the standards for open systems architectures,
the Open Systems Interconnection (OSI) and International Standards Organization
(ISO) reference models, and profiles
of
standards - such as Institute of Electrical and Electronic Engineers (IEEE)
Open Systems Environment (OSE) reference model - as they apply to the
implementation and specification of Information Management (IM) solution of the
application platform, across the application program interface (API), and the
external environment/software application. Ensures that the common operating
environment is TAFIM compliant. Evaluates analytically and systematically
problems of workflows, organization, and planning and develops appropriate
corrective action. Provides daily supervision and direction to staff. A
bachelors degree in computer science or related field with 5 years experience
or 7+ years of combined professional related experience.
*************************************************************************************
Subject Matter Expert
Level I
Provides
expert support, analysis and research into exceptionally complex problems, and
processes relating to the subject matter. Serves as technical expert on project
teams providing technical direction, interpretation and alternatives. Thinks
independently and demonstrates written and oral communications skills.
Expertise is in a subject matter area including at least one of the following:
Information Systems Architecture, Telecommunications Systems Design,
Architecture or Implementation, Information Systems Integration, Software
Development Methodologies, Database Management and Implementation, Security
Engineering, or Communications and Network Systems Management. Bachelor’s
degree with over 5 years of experience and specialized knowledge of over 2
years.
*************************************************************************************
Subject Matter Expert
Level II
Provides
expert support, analysis and research into exceptionally complex problems, and
processes relating to the subject matter. Serves as technical expert on project
teams providing technical direction, interpretation and alternatives. Thinks
independently and demonstrates written and oral communications skills.
Expertise is in a subject matter area including at least one of the following:
Information Systems Architecture, Telecommunications Systems Design,
Architecture or Implementation, Database Management and Implementation,
Information Systems Integration, Software Development Methodologies, Security
Engineering, Storage Network Design, or Communications and Network Systems
Management. Bachelors degree with over 7 years of experience and specialized
knowledge of over 5 years.
****************************************************************************************
CLIN 1 - Project
Manager – Senior:
Responsible for all aspects of the development and
implementation of assigned projects and provides a single point of contact for
those projects. Takes projects from
original concept through final implementation.
Interfaces with all areas affected by the project including end users,
computer services, and client services.
Defines project scope and objectives.
Develops detailed work plans, schedules, project estimates, resource
plans, and status reports. Conducts
project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and
reviews project deliverables. Manages
the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to
project team. Recommends and takes
action to direct the analysis and solutions of problems.
________________________________________________________________
CLIN 2 –
Client/Server Support Analyst:
Under general supervision, assists with personal computer
operating systems software and communication system software. Designs, tests, and maintains personal
computer systems. Responsible for
analyzing and solving personal computer-related problems. Responsible for security, integrity, and
reliability of personal computer systems.
Tests and integrates new hardware, systems and modifications to existing
equipment and systems. Performs
research/investigations, analysis, design, testing, and installation of supported
hardware and software. Schedules
installation of new hardware and software and modifications to existing
systems. Monitors performance of
hardware and its capacity in all assigned locations. Recommends and implements enhancements to
existing hardware and systems.
________________________________________________________________
CLIN 3 – Computer
Operations Manager:
Responsible for all activities relating to the operation of
centralized data processing equipment and peripheral information systems
equipment. Establishes detailed
schedules for the utilization of all equipment in the computer operations
section to obtain maximum utilization.
Assigns personnel to various operations and directs their
activities. Reviews and evaluates work
and prepares performance reports.
Confers with and advises subordinates on administrative policies and
procedures, technical problems, priorities, and methods. Consults with personnel in other information
systems sections to coordinate activities.
Prepares activity and progress reports regarding the computer operations
section. Frequently reports to a
Director of Information Systems Operations.
________________________________________________________________
CLIN 4 – Help Desk
Coordinator - Intermediate:
Under general supervision, responds to and diagnoses
problems through discussions with users.
Includes problem recognition, research, isolation, and resolution
steps. Typically is able to resolve less
complex problems immediately, while more complex problems are assigned to
senior level support. May involve use of
problem management database and help desk systems.
________________________________________________________________
CLIN 5 – Help Desk
Coordinator - Senior:
Under general direction, responsible for ensuring the timely
process through which problems are controlled.
Includes problem recognition, research, isolation, resolution, and
follow-up steps. Requires experience and
understanding of MIS environment.
Typically involves use of problem management database and help desk
system. May provide guidance/training for less-experienced personnel.
________________________________________________________________
CLIN 6 – Help Desk
Manager:
Has overall responsibility for help desk operations
associated with the identification, prioritization and resolution of reported
problems. Ensures that all phases of
help desk support are properly coordinated, monitored, logged, tracked and
resolved appropriately. May maintain
responsibility for development, maintenance and integrity of help desk
software. Requires 3 years experience in the field.
________________________________________________________________
CLIN 7 – Help Desk
Support Services Specialist - Intermediate:
Under general supervision, provides second-tier support to
end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help
desk support is unable to resolve. May
interact with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct core
problem. Simulates or recreates user
problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems. Maintains currency and high level of
technical skill in field of expertise.
Escalates more complex problems to senior level.
________________________________________________________________
CLIN 8 – Help Desk
Support Services Specialist - Senior:
Under general direction, provides second-tier support to end
users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help
desk support is unable to resolve. May
interact with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct core
problem. Simulates or recreates user
problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems. Maintains currency and highest level of
technical skill in field of expertise.
________________________________________________________________
CLIN 9 – LAN/WAN
Administrator:
Monitors LAN, WAN, and servers. Provides batch monitoring, tape back-up, and
restoration. Responsibilities include
performing data configuration and installation of routers and firewalls. Administers mail system and implements new
database architecture. Monitors and
conducts performance evaluation of networks.
Supports, installs, maintains, and troubleshoots all local area and wide
area networking devices and related software for branch offices and internal
and external networks.
________________________________________________________________
CLIN 10 – Network
Operations Supervisor:
Provides first level guidance/direction (either as a full-time
supervisory position or on a project management basis) to network operation and
maintenance analysts, technicians, and/or engineers. Performs technical analysis of complex
software, hardware, and transmission facility using various diagnostic tools in
support of efficient network operations.
Provides guidance/direction for engineering efforts and test and
evaluation programs. Performs on-site
engineering when required. Typically
requires five years of experience in operations, maintenance, and sustained
engineering of LAN to WAN internetworking.
Frequently reports to a Regional Manager or Operations Manager.
________________________________________________________________
CLIN 11 –
Operations/Technical Support Manager:
Responsible for all activities relating to technical
guidance for planning, directing, and monitoring information systems
operations. Plans and recommends machine
modifications or additional equipment to increase the capacity of the system. Prepares operational cost estimates for
current and proposed projects. Evaluates
vendor proposals for purchases of hardware.
May manage related outsourcing contracts and service levels. Directs compilation of records and reports
concerning production, machine malfunctioning, and maintenance. May advise or consult on organizational,
procedural, and workflow plans, methods, and procedures analysis. Analyzes the results of workflow plans,
monitors the operating system(s) and recommends changes to improve processing
and utilization. May have departmental
staff responsibility. Frequently reports
to an Information Systems Operations Manager or Director of Information Systems
Operations.
________________________________________________________________
CLIN 1 - Project
Manager – Senior:
Responsible for all aspects of the development and
implementation of assigned projects and provides a single point of contact for
those projects. Takes projects from
original concept through final implementation.
Interfaces with all areas affected by the project including end users,
computer services, and client services.
Defines project scope and objectives.
Develops detailed work plans, schedules, project estimates, resource
plans, and status reports. Conducts
project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and
reviews project deliverables. Manages
the integration of vendor tasks and tracks and reviews vendor
deliverables. Provides technical and
analytical guidance to project team.
Recommends and takes action to direct the analysis and solutions of
problems.
________________________________________________________________
CLIN 2 –
Client/Server Support Analyst:
Under general supervision, assists with personal computer
operating systems software and communication system software. Designs, tests, and maintains personal
computer systems. Responsible for
analyzing and solving personal computer-related problems. Responsible for security, integrity, and
reliability of personal computer systems.
Tests and integrates new hardware, systems and modifications to existing
equipment and systems. Performs
research/investigations, analysis, design, testing, and installation of
supported hardware and software.
Schedules installation of new hardware and software and modifications to
existing systems. Monitors performance
of hardware and its capacity in all assigned locations. Recommends and implements enhancements to
existing hardware and systems.
________________________________________________________________
CLIN 3 – Computer
Operations Manager:
Responsible for all activities relating to the operation of
centralized data processing equipment and peripheral information systems
equipment. Establishes detailed
schedules for the utilization of all equipment in the computer operations
section to obtain maximum utilization.
Assigns personnel to various operations and directs their activities. Reviews and evaluates work and prepares
performance reports. Confers with and
advises subordinates on administrative policies and procedures, technical
problems, priorities, and methods.
Consults with personnel in other information systems sections to
coordinate activities. Prepares activity
and progress reports regarding the computer operations section. Frequently reports to a Director of
Information Systems Operations.
________________________________________________________________
CLIN 4 – Help Desk
Coordinator - Intermediate:
Under general supervision, responds to and diagnoses
problems through discussions with users.
Includes problem recognition, research, isolation, and resolution
steps. Typically is able to resolve less
complex problems immediately, while more complex problems are assigned to
senior level support. May involve use of
problem management database and help desk systems.
________________________________________________________________
CLIN 5 – Help Desk
Coordinator - Senior:
Under general direction, responsible for ensuring the timely
process through which problems are controlled.
Includes problem recognition, research, isolation, resolution, and
follow-up steps. Requires experience and
understanding of MIS environment.
Typically involves use of problem management database and help desk
system. May provide guidance/training for less-experienced personnel.
________________________________________________________________
CLIN 6 – Help Desk
Manager:
Has overall responsibility for help desk operations
associated with the identification, prioritization and resolution of reported
problems. Ensures that all phases of
help desk support are properly coordinated, monitored, logged, tracked and
resolved appropriately. May maintain
responsibility for development, maintenance and integrity of help desk
software. Requires 3 years experience in the field.
________________________________________________________________
CLIN 7 – Help Desk
Support Services Specialist - Intermediate:
Under general supervision, provides second-tier support to
end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help
desk support is unable to resolve. May
interact with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct core
problem. Simulates or recreates user
problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems. Maintains currency and high level of
technical skill in field of expertise.
Escalates more complex problems to senior level.
________________________________________________________________
CLIN 8 – Help Desk
Support Services Specialist - Senior:
Under general direction, provides second-tier support to end
users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help
desk support is unable to resolve. May
interact with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct core
problem. Simulates or recreates user
problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems. Maintains currency and highest level of
technical skill in field of expertise.
________________________________________________________________
CLIN 9 – LAN/WAN
Administrator:
Monitors LAN, WAN, and servers. Provides batch monitoring, tape back-up, and
restoration. Responsibilities include
performing data configuration and installation of routers and firewalls. Administers mail system and implements new
database architecture. Monitors and
conducts performance evaluation of networks.
Supports, installs, maintains, and troubleshoots all local area and wide
area networking devices and related software for branch offices and internal
and external networks.
________________________________________________________________
CLIN 10 – Network
Operations Supervisor:
Provides first level guidance/direction (either as a
full-time supervisory position or on a project management basis) to network
operation and maintenance analysts, technicians, and/or engineers. Performs technical analysis of complex
software, hardware, and transmission facility using various diagnostic tools in
support of efficient network operations.
Provides guidance/direction for engineering efforts and test and
evaluation programs. Performs on-site
engineering when required. Typically
requires five years of experience in operations, maintenance, and sustained
engineering of LAN to WAN internetworking.
Frequently reports to a Regional Manager or Operations Manager.
________________________________________________________________
CLIN 11 –
Operations/Technical Support Manager:
Responsible for all activities relating to technical
guidance for planning, directing, and monitoring information systems
operations. Plans and recommends machine
modifications or additional equipment to increase the capacity of the system. Prepares operational cost estimates for
current and proposed projects. Evaluates
vendor proposals for purchases of hardware.
May manage related outsourcing contracts and service levels. Directs compilation of records and reports
concerning production, machine malfunctioning, and maintenance. May advise or consult on organizational,
procedural, and workflow plans, methods, and procedures analysis. Analyzes the results of workflow plans,
monitors the operating system(s) and recommends changes to improve processing
and utilization. May have departmental
staff responsibility. Frequently reports
to an Information Systems Operations Manager or Director of Information Systems
Operations.
CLIN
13 – PC Systems Specialist:
Under general
supervision, performs analytical, technical, and administrative work in the
planning, design, and installation of new and existing personal computer
systems. Works on moderately complex
applications. Confers with end users to determine types of hardware and
software required. Writes programs to
fulfill requirements or selects appropriates off-the-shelf software and
modifies to suit. May maintain or
utilize telecommunications protocols.
Installs new hardware and maintains existing hardware. Trains end users in the use of equipment and
software. Frequently reports to PC
Support manager.